EZRA Launches EZRA Loop for AI-Enhanced Coaching

ZURICH, Oct. 26, 2026 /CourierPR/ -- EZRA, the coaching arm of the Adecco Group, has launched EZRA Loop, a groundbreaking coaching experience that pairs human coaches with artificial intelligence (AI) to enhance manager performance in the age of AI. This innovative solution aims to democratize coaching, making it more accessible and integrated into the flow of work.

EZRA Loop is designed to help managers navigate the complexities of hybrid workforces, where both humans and AI contribute to organizational success. The system pairs a dedicated, ICF-accredited coach with Cai, an AI development partner that remembers conversations, priorities, and organizational context. This combination enables managers to develop the skills needed to lead effectively in an environment where AI is increasingly integrated into everyday work.

Denis Machuel, CEO of the Adecco Group, emphasized the importance of combining human expertise with AI support.

The launch of EZRA Loop is part of a broader shift in how organizations are leveraging technology and human expertise to optimize their workforces. According to research, teams led by coached managers resolve customer problems 18% faster. Drawing on insights from more than a million coaching sessions with 200,000 people across its customers, including companies like Microsoft, Spotify, Mastercard, HSBC, Eli Lilly, and KPMG, EZRA found that AI and human coaching each excel in different areas. AI support outperformed human coaches on task skills such as prioritization and goal setting, while human coaching outperformed on interpersonal skills like emotional intelligence and executive presence. Together, humans and AI, outperform either alone, driving a 37% increased chance of behavioral changes.

EZRA is the connected coaching company that gives every manager a coach. Founded in 2019 as part of The Adecco Group, EZRA has delivered more than a million coaching sessions to over 200,000 people in 120 countries and 75 languages. EZRA combines behavioral science with 4,500 ICF-accredited human coaches and Cai, its AI development partner, to deliver coaching that drives behavior changes, leadership development, and better performance. Companies like Microsoft, Spotify, Mastercard, HSBC, Eli Lilly, KPMG, and ServiceNow rely on EZRA coaching.

The Adecco Group is the world's leading talent and technology expertise company, with its headquarters in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). Through its three global business units, Adecco, Akkodis, and LHH, across 60 countries, the company enables sustainable and lifelong employability for individuals, delivers digital engineering consulting to innovate and accelerate business transformation, and empowers organizations to optimize their workforces.