Aircon Urges Freight Forwarders to Evaluate AI Quote Automation Carefully

LEWISVILLE, Texas, Nov. 7, 2026 /CourierPR/ -- Aircon, a provider of decision-assurance software for freight forwarders, has issued a statement urging buyers to consider more than just response speed when evaluating AI freight quoting software. The company’s founder and CEO, Chris Condon, highlights the importance of measuring the total operator time required for reviewing and correcting automated quotes, especially when shipment details change.

Condon’s comments come in the wake of G2’s 2026 AI Agents Report, which was updated on October 14. This report examines the operating costs associated with reviewing and correcting automated work. According to Condon, the forwarder’s job is to ensure that the available price and service meet the customer’s needs, considering factors such as demand, costs, contract terms, and shipment requirements.

Condon emphasizes that while a higher rate might still be the right choice if it supports the required service, it is crucial to know what the price includes, what conditions apply, and what still needs to be confirmed before the customer can rely on the answer. He advises teams evaluating freight quote automation software to look beyond response speed and measure the total operator time, including review and correction. Additionally, he recommends assessing how the software handles changes to shipment details and ensuring that a second operator can understand the conditions behind an earlier quote.

The G2 report, based on a July survey of 1,019 business technology decisionmakers across industries, found that 45 percent of respondents said oversight and rework consume more than a quarter of their expected productivity gains. This finding underscores the importance of thorough evaluation and implementation of AI freight quoting software.

Aircon’s software is designed to support the review process that takes place before a quote becomes a customer commitment. It preserves inputs, evidence, and decision states within the forwarder’s existing workflow, while the forwarder retains the customer relationship and commercial judgment. The company’s approach aims to ensure that the forwarder can maintain control over the customer commitment process, even as they leverage automation.

In conclusion, Condon stresses the need for forwarders to balance the benefits of AI freight quoting software with the necessary human oversight to ensure accurate and reliable quotes. This approach not only saves time but also maintains the forwarder’s ability to make informed decisions that meet the specific needs of their customers.