SoundHound AI Acquires LivePerson Expanding Customer Engagement Solutions

SANTA CLARA, Calif., Sept. 04, 2026 /CourierPR/ -- SoundHound AI, a global leader in voice and agentic artificial intelligence, has completed its acquisition of LivePerson, a leading provider of enterprise digital messaging infrastructure. The successful deal, announced today, marks a significant expansion for SoundHound AI, which now boasts a customer base including 25 of the Fortune 100 companies and a robust intellectual property portfolio of over 750 patents.

With the integration of LivePerson's extensive digital messaging infrastructure into SoundHound's OASYS, an orchestrating self-learning agent system, the combined company is poised to deliver a fully integrated, end-to-end customer engagement solution. This unified platform operates across voice, web, mobile, SMS, and social channels, offering a seamless conversational experience for businesses and their customers.

Keyvan Mohajer, CEO and Co-Founder of SoundHound AI, highlighted the strategic importance of the acquisition: "This merger represents a defining moment for the agentic AI era. Together, we are delivering the most complete AI platform to the most comprehensive enterprise customer base in the industry."

The transaction has resulted in a strong and fully debt-free combined balance sheet, setting the stage for accelerated commercial growth and continuous product innovation. The unified company is now strategically positioned to target more than $500 million in future revenue from the existing customer base alone. Gartner® forecasts that enterprise spend on agentic AI software will reach $985 billion by 2030, underscoring the rapid adoption and growth potential in this space.

John Collins, appointed as the new Chief Financial Officer of SoundHound AI, brings over 15 years of leadership experience in enterprise software, data science, and artificial intelligence. His extensive background in driving financial stewardship and operational efficiency will be crucial as the company integrates LivePerson's technology into SoundHound's platform.

Collins stated, "Joining SoundHound AI at this pivotal juncture is an extraordinary opportunity to help steer the company’s next phase of global growth. Backed by a strong, debt-free balance sheet and market momentum, my focus will be on driving seamless operational integration and accelerating our path to sustainable, high-margin profitability."

The immediate value of the acquisition is evident in several key areas. Enterprise customers can now deploy a single conversational AI platform that supports voice interactions, digital chat, and social messaging. Enhanced AI capabilities for LivePerson customers include improved performance, user experience, and overall customer health. Combined, SoundHound’s deep voice capabilities and LivePerson’s proven digital engagement provide a richer foundation of customer interaction insights, leading to higher containment rates, faster resolution times, and improved customer experiences.

The closing of the transaction has also strengthened SoundHound AI’s financial footprint. As part of the deal, LivePerson's outstanding debt has been retired, creating a debt-free balance sheet that positions the company for efficient growth.

John Sabino, CEO of LivePerson, emphasized the strategic alignment of the companies: "Our shared focus is clear: accelerate innovation and deliver immediate impact for our customers. Together, we offer an unparalleled value proposition for enterprises seeking to modernize their contact centers and digital touchpoints with a trusted, enterprise-grade AI partner."

With the acquisition now complete, LivePerson’s common stock will cease trading on the Nasdaq stock market. The functional integration is already underway, with combined product offerings and expanded capabilities set to roll out to global clients in the coming quarters.