Redion Wins Three 2026 Travel Weekly Magellan Awards

SAN DIEGO, Nov. 12, 2026 /CourierPR/ -- Redion, the global brand that brings together Europ Assistance and Generali Employee Benefits, has been honored with three 2026 Travel Weekly Magellan Awards for its efforts in accessibility, customer experience, and global brand transformation. The U.S. team of Redion received these accolades, recognizing their commitment to making travel protection more accessible, turning customer feedback into meaningful action, and introducing Redion as a unified global brand.

Redion's U.S. team was specifically honored for the following initiatives: - Building Travel Protection Without Barriers: This award recognizes Redion's long-term effort to embed accessibility across customer communications, digital experiences, and future platforms. The initiative involved the remediation, review, testing, or modernization of more than 4,600 customer-facing documents, along with accessibility improvements to plan-comparison tools and travel protection purchase journeys.

- From Generali Global Assistance & Trip Mate to Redion: This award acknowledges the integrated communications and public relations program supporting Redion's global brand transformation. The phased approach is designed to align employee, partner, policyholder, and customer communications across marketing, operations, technology, legal, compliance, and commercial workstreams while maintaining a consistent message of continuity and care.

- Turning Feedback Into Action: This award recognizes Redion's continuous customer experience program, which combines more than 1,000 customer surveys each month with structured analysis, a cross-functional NPS Task Force, employee enablement, and year-round review of public feedback. The program translates customer insights into dozens of improvement initiatives in a typical year and includes compassionate outreach through the Positive Action Program.

Redion operates in more than 190 countries, with over 12,000 employees and €5.8 billion in annual business volume. The company delivers services spanning travel insurance, emergency and medical assistance, employee protection (life, disability, accident, medical), health and mobility solutions, as well as global B2B2C and embedded insurance programs. Within its employee benefits offering, Redion builds on a global network of 224 active partners to provide multinational clients with protection, health, pension, and wellbeing solutions across markets, combining global scale, local expertise, and deep technical capabilities.