Duck Creek Introduces AI-Powered Claims Solution

BOSTON, Sept. 28, 2026 /CourierPR/ -- Duck Creek Technologies, the leading provider of intelligent core insurance solutions, today announced the availability of its new Duck Creek Agentic First Notice of Loss (FNOL) solution. This AI-powered innovation transforms the claims intake process, offering insurers a more intelligent, real-time experience that can significantly improve data quality, accelerate claims handling, and enhance the policyholder experience.

Built on the Duck Creek Agentic AI Platform, the Agentic FNOL solution uses orchestrated and extensible AI agents to capture, validate, enrich, and route claims across digital, voice-to-text, and mobile channels. This marks a significant advancement in the insurance industry, as Celent’s most recent annual survey on generative AI usage in insurance found that 22% of participating insurers plan to have an agentic AI solution in place by the end of 2026, with claims and underwriting being among the areas leading adoption.

The new solution replaces fragmented, manual intake processes with an intelligent experience that captures the right information, verifies coverage, identifies potential issues early, and moves each claim to the right next step. This gives claims teams greater capacity to focus on the decisions and customer interactions where their expertise has the greatest impact.

The solution, which supports critical intake capabilities such as policy and coverage verification, conversational claims intake across digital, voice-to-text, and mobile channels, data capture and validation, intelligent triage and routing, and early fraud and anomaly detection, enables claimants to report a loss in their own words rather than navigate a rigid form. The solution listens to natural-language inputs, determines the right follow-up questions, and delivers a structured, enriched, adjuster-ready claim file in seconds.

Celent’s survey also highlighted that by the end of 2026, 22% of participating insurers plan to have an agentic AI solution in place, with claims and underwriting being among the areas leading adoption. Duck Creek’s Agentic FNOL is designed to seamlessly work with the company’s existing Claims platform, allowing insurers to introduce agentic capabilities while preserving their existing technology investments.

The solution combines autonomous automation with human-in-the-loop controls, helping carriers scale claims operations without sacrificing oversight, compliance, or the human judgment required for complex claims. Duck Creek’s Agentic FNOL is part of the company’s growing portfolio of agentic applications, which also include Agentic Underwriting and Agentic Product Configurator. Together, these solutions extend intelligent, governed automation across the insurance lifecycle, helping carriers move beyond task-level AI to orchestrated end-to-end workflows.

Duck Creek Technologies, the intelligent core that leading insurers choose to build on, is now introducing Agentic FNOL, a solution that transforms claims intake into an intelligent, real-time experience. This innovation is expected to significantly improve data quality, accelerate claims handling, and enhance the policyholder experience, aligning with Celent’s expectations of 22% of participating insurers planning to have an agentic AI solution in place by the end of 2026, with claims and underwriting being among the areas leading adoption.