Crexendo Expands AI Portfolio with Meetric Partnership

Crexendo® Inc., an award-winning software technology company, has expanded its artificial intelligence (AI) portfolio through a strategic partnership with Meetric, an AI-powered conversation intelligence platform. This move adds omnichannel conversation intelligence to Crexendo's offerings, benefiting more than 250 platform licensees.

According to Jeff Korn, Chairman and CEO of Crexendo, the partnership is a key element of the company's growth strategy.

Meetric's platform extends conversation analytics beyond traditional phone systems to include video meetings, team chat, email, and in-person conversations. Its AI technology identifies relevant information and converts it into summaries, follow-up actions, and CRM updates, giving teams a unified view of important customer relationships, sales opportunities, and projects across all communication channels.

Crexendo's platform now supports over eight million end-users through its extensive global network of more than 250 cloud communication platform software subscribers and its direct retail offering. The company's solutions are tailored to businesses of all sizes, providing voice, video, contact center, and managed IT services.

The partnership with Meetric is part of Crexendo's deliberate strategy to expand the services available through its ecosystem.

Ricard Chramer, CEO and Founder of Meetric, echoed the sentiment.

The addition of Meetric supports Crexendo's strategy of expanding the range of recurring-revenue services available through its platform. Crexendo believes that these capabilities can strengthen its competitive position and contribute meaningfully to long-term growth as adoption scales.

For Crexendo's platform licensees, the offering creates an additional opportunity to generate recurring revenue from conversations already occurring across their customers' communications channels. The solution will be available under the licensees' own brands, allowing them to offer a differentiated, white-label solution across the communications channels their customers use every day.

The press release notes that this partnership is part of Crexendo's ongoing efforts to enhance its AI capabilities.

The release also mentions that the addition of Meetric extends AI capabilities beyond voice to include video meetings, team chat, email, and in-person conversations. Its AI technology identifies relevant information and converts it into summaries, follow-up actions, and CRM updates, giving organizations a unified view of important customer relationships, sales opportunities, and projects across their communications channels.

For Crexendo's more than 250 platform licensees, the offering creates an additional opportunity to generate recurring revenue from conversations already occurring across their customers' communications channels. The solution will be available under the licensees' own brands, allowing them to offer a differentiated, white-label solution across the communications channels their customers use every day.

The press release concludes with a reference to the Private Securities Litigation Reform Act of 1995, which provides a "safe harbor" for forward-looking statements. Specifically, the release states that the addition of Meetric is expected to advance two important elements of Crexendo's growth strategy, increasing the value of the platform and providing additional recurring-revenue opportunities across an installed base of more than eight million users.