Conectys Named Major Contender in Trust and Safety Services Assessment

Conectys, a global Business Transformation Outsourcing (BTO) company specializing in multilingual customer experience, trust and safety, content moderation, data annotation, and digital operations, has been named a Major Contender in the Everest Group's Trust and Safety Services PEAK Matrix® 2026 for the third year. The Everest Group, a research firm focused on global services, assessed 27 T&S service providers on market impact (market adoption, portfolio mix, and value delivered) and on vision and capability (vision and strategy, scope of services, innovation and investments, and delivery footprint).

The Everest Group's public summary of the report notes that generative AI, agentic AI, increasing platform abuse, and regulatory scrutiny are moving demand beyond traditional content moderation toward AI safety, platform integrity, regulatory support, AI model evaluation, red teaming, fraud and abuse prevention, and specialized review workflows. Conectys sees the same shift in its own T&S programs. As AI-assisted review takes on more of the volume, the work that reaches human reviewers changes.

AI now handles much of the clear-cut volume before a person ever sees it, said Tim Oldenburg, Global Partner Manager at Conectys. What reaches our moderators is the hard part: content that's ambiguous, written in a language or slang an automated system misreads, or serious enough that a wrong call harms someone. Those decisions need people who know the policy, understand the local context, and are supported well enough to make them consistently, day after day.

Conectys designs its T&S delivery so that AI flags risk and skilled people make the important calls. That gives clients:

- Consistent, defensible decisions from moderators trained on client policy and local context; - Coverage in more than 100 languages, including the regional nuance automated systems miss; - Flexible capacity through Kboo, Conectys’ AI-driven gig workforce platform, which adds vetted specialists, including for complex content moderation, as volumes or language needs change; - An expanded delivery footprint, with new 2026 hubs in Cairo, Egypt, and Kuala Lumpur, Malaysia, supporting both CX and T&S programs; - Sustainable quality, backed by support systems, rotation models, and access to psychological support for moderators, because decision quality depends on well-being.

The full Trust and Safety (T&S) Services PEAK Matrix® Assessment 2026 is available from Everest Group. Review your Trust and Safety operating model with Conectys: Platforms rethinking how AI and human review work together can speak with the Conectys T&S team about policy coverage, language reach, and scalable capacity. Visit conectys.com/content-moderation-trust-safety to start the conversation.