AskNicely and JAVLN Partner to Enhance Insurance Broker Client Experience
News related to:AskNicely · 2 min read
PORTLAND, Ore., Oct. 13, 2026 /CourierPR/ -- AskNicely, an AI-powered customer experience platform, has partnered with JAVLN, a cloud-based software company for insurance brokers, to enhance the client experience in the insurance industry. This collaboration aims to provide a more consistent and responsive service for insurance brokerages worldwide.
JAVLN Officetech, the software behind JAVLN, integrates with AskNicely to streamline client management. JAVLN Officetech keeps all client documents, correspondence, tasks, and workflow in one place within Microsoft 365. Meanwhile, AskNicely captures real-time client feedback at key policy and claims touchpoints, helping brokers identify at-risk clients early and coaching frontline teams on behaviors that drive retention and referrals.
The partnership formalizes the existing relationship between the two companies.
Dale Smith, CEO of JAVLN, emphasized the importance of client satisfaction in retaining business.
Peter Holder, National Operations Manager at ICIB Brokerweb Insurance & Risk Advisory, highlighted the benefits of this partnership.
The partnership aims to address several key areas: - Catch issues before renewal: Real-time alerts flag at-risk clients while there's still time for a manager to step in, rather than finding out when the client is already shopping competitors. - Consistent service at any size: From a single office to a multi-branch group, teams get a shared standard for what good service looks like, with coaching against it built into the daily workflow. - Turning happy clients into new business: Automated review requests and referral generation turn satisfied customers into 5-star reviews and warm referrals, without extra manual work for the team. - Visibility for brokers, not just head office: Leaders see service quality and client sentiment before it becomes a churn problem, not after.
AskNicely, founded in 2011, is trusted by more than 1,000 services brands globally, across a wide range of industries. Its platform helps businesses capture real-time customer sentiment and proactively turn that into actions that grow reputation and attract and retain customers. JAVLN, on the other hand, helps insurance brokers, agencies, and underwriters work smarter by bringing documents, correspondence, tasks, and workflow together in one place, with document intelligence that turns years of client history into clear, usable insight.
Together, AskNicely and JAVLN aim to revolutionize the insurance brokerage industry by providing a seamless and efficient client experience, ensuring that brokers can focus on building strong, lasting relationships with their clients.