Airties Unveils Aura AI Engine to Enhance Broadband Experiences

Airties, a global leader in AI-driven software for improving broadband experiences, has unveiled its new Agentic AI engine, Aura, designed to enhance the connectivity experience for internet service providers (ISPs) and their subscribers. The new technology aims to improve efficiency and performance across homes and small businesses by autonomously diagnosing and fixing connectivity issues.

Aura, short for Agentic AI that Understands, Reasons, and Automates, is Airties' latest innovation to bring interactive, automated workflows directly to ISPs. The engine is designed to shrink the time between identifying a problem and resolving it, thereby improving the overall customer experience.

According to Metin Taskin, CEO and co-founder of Airties, "Airties Aura represents a significant leap in our mission to provide smooth, smart, and secure connectivity. By combining and evolving our existing AI automation features, we are now able to offer a fully integrated Agentic AI engine that transforms connectivity insights and actions into autonomous data intelligence."

Turknet, a leading telecommunications operator in Turkey, has become the first to deploy Airties Aura within their existing Airties Home platform. Cem Celebiler, CEO of Turknet, stated, "As we strive to deliver better decision-making and continuous improvement in the customer experience, we view artificial intelligence as a powerful enabler. By embedding proactive, action-oriented capabilities of agentic AI into our customer experience, we aim to anticipate potential needs and identify problems earlier, ensuring a more seamless experience for our users."

Airties Aura offers a range of capabilities, including agentic automation, tailored responses to user queries, and seamless integration with existing platforms. The engine is designed to provide measurable impact across the ISP subscriber lifecycle, improving first-contact resolution, identifying more issues proactively, and reducing truck rolls and repeat visits. Additionally, Aura is expected to raise Net Promoter Scores (NPS) and lower churn by preventing the moments that make subscribers leave.

For subscribers, Aura powers agentic AI self-care directly inside the apps they already use, enabling quick and effective resolution of common issues. For customer care teams, the engine pairs conversational recommendations and AI-assisted diagnostics with next-best actions, grounded in operator-owned data. Marketing teams can use Aura to launch personalized services, identify behavioral trends, and anticipate churn risk. Network operations and engineering teams can leverage Aura for safe, auditable automation at scale, including firmware rollout and rollback management, remote troubleshooting, targeted configuration testing, and real-time Key Performance Indicator (KPI) monitoring.

Airties, founded on the principle of transforming smart connectivity into a competitive advantage for ISPs, has developed a holistic suite of hardware-agnostic software. The company's customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, and Vodafone, among others. Airties Aura is designed to work across broadband gateways, extenders, applications, and connected devices, providing a comprehensive solution for ISPs.

By integrating Airties Aura into their platforms, ISPs can expect to see significant improvements in their operations, from reduced operational costs to enhanced customer satisfaction. The technology represents a major step forward in the evolution of AI-driven connectivity solutions, positioning Airties at the forefront of the industry.