Verizon waives charges for customers in Hurricane Lowell's path

As Major Hurricane Lowell looms over the Hawaiian islands, Verizon has announced a series of measures to ensure its customers remain connected. The telecommunications giant is waiving domestic call, text, and data charges for prepaid and postpaid consumer customers, as well as small business customers in Kaua’i, through September 14. This relief offer comes as a direct response to the impending storm, aimed at assisting residents and businesses in maintaining crucial communications.

To further bolster network reliability, Verizon has implemented a robust network preparation strategy. The company has pre-staged backup generators, portable generators, and satellite assets, ensuring that its infrastructure can withstand the severe weather conditions. Aimee Novak, West Area President for Verizon, emphasized the company’s commitment to the community, stating, "Our focus is keeping you connected to the people and services that matter most during this critical time."

The carrier has also partnered with local power providers and public safety officials, including the Hawai'i Emergency Management Agency (HIEMA), to support critical infrastructure. Novak highlighted, "We are working directly with the local crews to ensure that everyone in the community remains connected, and we owe them a massive thank you for their ongoing efforts."

For residents and businesses, Verizon offers a comprehensive guide to digital preparedness. Key steps include charging all devices, protecting equipment from water damage, and establishing a communication plan. The company advises individuals to take photos of their valuables for insurance purposes and to secure essential documents and contact information. Additionally, Verizon encourages the download of critical apps like weather tracking and safety resources.

In anticipation of potential disruptions, Verizon’s small business customers are advised to review their coverage with their insurance agents and to identify critical software, equipment, and service contracts. The company also recommends maintaining an inventory of corporate hardware to streamline claims for potential loss or damage.

To facilitate emergency communications, Verizon has also provided instructions for testing satellite messaging features on compatible devices, such as the iPhone 14 or newer models running iOS 18+, or Google Pixel 9 or newer. This ensures that customers can maintain contact with loved ones and emergency services, even if terrestrial services become unavailable.

Verizon will continue to monitor Hurricane Lowell and provide real-time network status updates. Customers can track this information using the Check Network Status tool on Verizon’s website or within the My Verizon mobile app. For further details, residents and businesses are encouraged to visit the Emergency Resource Center on Verizon’s website.

Verizon’s efforts reflect its ongoing commitment to the Hawaiian community. With Hurricane Lowell expected to impact the region, the telecommunications company stands ready to support its customers, ensuring that they can stay connected and secure during this challenging time.