Trigent Unveils AI Solutions to Transform Insurance Claims and Underwriting

Trigent, a global technology solutions provider, has unveiled a suite of production-ready artificial intelligence (AI) solutions designed to transform the insurance industry. The new offerings, including ClaimIQ, Underwriting Engine, and Document Intelligence, aim to streamline processes and enhance decision-making for insurers.

ClaimIQ leverages AI to accelerate claim decisions by integrating AI-assisted intake and instant policy validation. This multimodal AI technology supports interactions through voice, chat, text, and email, making it easier for policyholders and adjusters to work together. At a leading insurer, ClaimIQ significantly boosted straight-through processing rates by 84%, demonstrating its potential to improve efficiency and customer satisfaction.

The Underwriting Engine automates the underwriting process with AI-powered risk analysis, submission summaries, and decision insights. It incorporates explainable AI, ensuring that every inference is transparent and auditable. This feature is particularly valuable for regulatory compliance and internal audits, as it logs the reasoning behind each decision and cites sources.

Document Intelligence, another key offering, excels in reading complex insurance documents, such as policies, amendments, and endorsements, in seconds. It identifies obligations, highlights hidden risks, and provides precise answers, all while linking back to the original source for audit purposes. For an insurance management company (MGA), Document Intelligence slashed contract processing costs by 90% and reduced turnaround time from 48 hours to just 4 minutes.

Chella Palaniappan, President of Client Services at Trigent, emphasized the importance of moving beyond off-the-shelf AI models to tailor-made, domain-aware intelligence.

Attendees at the Insurance Technology Conference (ITC) in Las Vegas from September 29 to October 1, 2026, will have the opportunity to see these solutions in action and discuss potential custom integration strategies. Trigent aims to help insurance companies move from prototype to enterprise deployment, ensuring that they can maximize their IT investments and stay competitive in a rapidly evolving market.

Trigent, founded in 1995, has a proven track record of delivering end-to-end solutions to a diverse range of clients, including independent software vendors (ISVs), enterprises, and small and medium-sized businesses (SMBs). With its data-first, AI-driven approach, Trigent is well-positioned to support the insurance industry's transition to more efficient and customer-centric operations.