transcosmos opens CX Square Park23 Bali in Indonesia

transcosmos, a leading provider of customer experience (CX) and digital business services, has expanded its operations in Indonesia with the opening of CX Square Park23 Bali. This marks the company’s seventh operation site in the country and the first in Bali, underscoring its commitment to serving businesses in the Indonesian market and beyond.

Set to support both local and global companies, CX Square Park23 Bali will offer multilingual CX services, contributing to Indonesia’s growing digital economy. The site’s establishment reflects transcosmos’s strategy of expanding its network across Indonesia to enhance operational flexibility and create career opportunities for local talent.

Bali, known for its tourism and hospitality, is evolving into a creative and digital economy hub. The opening of CX Square Park23 Bali aligns with this trend, offering a robust platform for businesses to leverage the island’s cultural and technological resources.

In an effort to meet the evolving needs of customers, transcosmos has transformed from a traditional contact center provider into an integrated digital solutions ecosystem. The company now offers a range of services including omnichannel CRM, chatbots, AI voicebots, content services, e-commerce support, and Robotic Process Automation (RPA). These services aim to support various aspects of clients’ business operations, driving both sales expansion and cost optimization.

The launch of CX Square Park23 Bali is part of transcosmos’s ongoing commitment to strengthen its service portfolio through the integration of digital technologies and artificial intelligence. The new site will support businesses operating in Indonesia, as well as global companies seeking to establish and expand their presence in the region.

Transcosmos has received numerous accolades for its excellence in customer service and digital business solutions. The company was named the Platinum Winner for Contact Center Operations and the Silver Winner for Employee Engagement at the ICCA Awards, cementing its role as a key player in Indonesia’s CX and business process outsourcing (BPO) industries.

Since its establishment in 1966, transcosmos has united superior "people" with cutting-edge "technology" to enhance the competitive strength of its clients. With 189 bases across 36 countries and regions, the company continues to expand its presence, focusing on Asia. The launch of CX Square Park23 Bali is part of this broader strategy, further solidifying transcosmos’s position as a leader in the digital transformation of businesses.