TELUS Digital Named a Leader in Customer Experience Management Services for Eighth Consecutive Year

TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the eighth consecutive year. This recognition highlights the company’s capabilities in AI, global delivery, and diversified industry expertise.

According to the assessment, TELUS Digital’s proprietary Fuel iX™ suite of AI products, its global delivery footprint, and outcome-based commercial models were recognized as key differentiators in AI-enabled CX transformation. The company was one of eight companies positioned as a Leader among the 48 CXM service providers assessed by Everest Group.

The assessment pointed to TELUS Digital’s capabilities in several areas, including its Fuel iX platform for enterprise AI orchestration, its broad technology partner network, a global delivery footprint supporting 50+ languages, and a diverse range of services across customer service, technical support, sales services, compliance and security management, talent management, customer retention management, order fulfillment, and payment collections. The company serves clients across various industries, including telecom, banking and financial services, media and entertainment, high-tech, travel, transport and hospitality, software and platforms, energy and utilities, healthcare, consumer packaged goods (CPG), and insurance.

Tobias Dengel, President of TELUS Digital, stated, "We're seeing the market moving past the question of whether AI belongs in customer experience and into whether delivery partners can run it at scale and deliver measurable gains in resolution time, quality scores, and customer satisfaction. That's the shift we've built our CXM delivery model around, pairing AI with the language, industry, and operational depth enterprises need to move from pilots to production. Being named a Leader for the eighth consecutive year tells us our approach is working for our clients, and it's the bar we intend to keep exceeding for them."

The company’s pricing maturity, with a mix of input, output, outcome, and hybrid-based commercial models, and its strong client recognition for relationship management and delivery flexibility, further strengthen its proposition for enterprises. TELUS Digital’s continued expansion in 2026 to strengthen multilingual CX support in Southeast Asia, along with the earlier acquisition of Gerent and the launch of an AI research hub in Brazil, adds depth to its cloud, digital CX, and agentic AI capabilities.

In summary, TELUS Digital’s consistent leadership in the CXM Services PEAK Matrix® Assessment underscores its commitment to delivering AI-enabled CX transformations that meet the evolving needs of enterprises.