Stayntouch Earns Highest Level of Global Customer Support Certification

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has earned the highest level of Global Customer Support Certification (GCSC) from Hotel Tech Report. This Level 4 certification recognizes Stayntouch’s commitment to responsive support, successful onboarding, ongoing customer education, and long-term hotelier success.

Stayntouch received a perfect 34/34 assessment score following an in-depth review of the systems, processes, and resources it has in place to support customers throughout their relationship with the company. The certification covers a wide range of support capabilities, including 24/7 customer support across seven languages, phone, email, and live chat support, dedicated implementation and customer success resources, real-time SLA monitoring and escalation processes, online training, product certifications, and a learning management system. Additionally, the company offers in-app product guidance and a searchable knowledge base, ongoing customer satisfaction and Net Promoter Score (NPS) measurement, quarterly customer success check-ins, and proactive account monitoring.

Adam Hollander, co-founder of Hotel Tech Report, praised Stayntouch, stating, "Stayntouch has built one of the most comprehensive and customer-centric support ecosystems I've encountered. Beyond the technology itself, it's their commitment to proactive customer success that sets them apart."

Stayntouch’s commitment to customer support begins well before a hotel goes live. Its implementation and support teams work closely with customers to understand how their properties operate, prepare their teams for the transition, and continue providing guidance and education after launch. Priya Rajamani, SVP of Implementation and Support at Stayntouch, commented, "A successful implementation is about more than getting technology live. It's about making sure hotel teams feel prepared and supported from day one."

This certification, valid from July 2026 through July 2027, underscores Stayntouch’s dedication to providing top-notch support to its customers. The company’s cloud-native PMS empowers hotels to drive revenue, reduce costs, and improve the guest experience, offering a comprehensive library of over 1,400 best-in-class integrations. Stayntouch’s expanded PMS platform further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations, offering an even more enhanced guest experience.