Spotnana Automates Unused Airline Credit Name Changes
News related to:Spotnana · 1 min read
NEW YORK, Nov. 12, 2026 /CourierPR/ -- Spotnana, a leading provider of modern travel infrastructure, has introduced a significant enhancement to its platform that automates the process of moving unused airline ticket credits into a shared company pool. This new capability, which focuses on United Airlines NDC credits, aims to maximize the utilization of unused travel credits and optimize overall travel spend.
According to Seth Anagnostis, Senior Director of Content and Distribution at Spotnana, the company's latest enhancements are designed to push the redemption rate of unused credits closer to 100%.
Traditionally, applying unused ticket credits to another traveler was a manual, error-prone process. Spotnana's travel platform now automates name changes for NDC and EDIFACT unused ticket credits. Travel managers can now select eligible unused credits that are assigned to a specific traveler and move them into a company pool where they can be used by other employees. In a future release, travel managers will be able to create rules that automate this transfer process based on specific criteria.
After credits have been moved into the company pool, they can be redeemed by another traveler, within the same company, entirely through Spotnana's self-service booking flow, without agent intervention. For most airlines, a task is created in Spotnana's Agent Desktop to complete the name change process. With United Airlines NDC credits, Spotnana fully automates the name change workflow end-to-end.
Jeff Christensen, Managing Director of Global Distribution Strategy at United Airlines, praised the new capability.
This enhancement represents a major step forward in helping companies manage and maximize the value of unused ticket credits. As corporate travel programs continue to focus on cost control and operational efficiency, these credits are an important source of savings. The new feature is expected to streamline the process, reduce manual processing, and increase the overall utilization of travel credits.