Smart Communications Expands AI-Powered Migration Services
News related to:Smart Communications · 2 min read
LONDON, Oct. 08, 2026 /CourierPR/ -- Smart Communications, a leading customer engagement technology provider for regulated industries, has expanded its AI-powered migration services to help enterprises reduce costs and accelerate their transition to modern communication systems. The move aims to address the challenges faced by organizations in consolidating their legacy communications infrastructure, which has become increasingly complex over decades of growth and acquisitions.
According to IDC, 57% of organizations still rely on legacy technology to create, manage, and deliver customer communications, while 64% are producing at least 20% more communications than a year ago. Heidi Johnson, Chief Product and Technology Officer at Smart Communications, emphasized the difficulties enterprises face in modernizing their systems.
Smart Communications' offering covers the migration process from start to finish. AI first analyzes an organization's existing communications, identifying duplication and consolidation opportunities across thousands of documents. The results become a Migration Blueprint: a clear, prioritized plan for modernization. An AI conversion engine then turns legacy documents into modern, reusable templates, significantly reducing the manual rework that has traditionally made migration so expensive. Customers remain in control from start to finish, working alongside Smart's migration experts to review and validate every conversion, deciding what is migrated and approved for deployment.
The company's AI-enhanced migration capabilities not only cut costs but also provide a foundation for AI adoption. By consolidating onto a modern platform, enterprises can create a single, governed source of trusted communications, enabling them to use AI safely and at scale for more personalized, automated customer experiences.
Smart Communications has helped hundreds of large enterprises in insurance, financial services, and healthcare modernize complex communications environments.
The company's Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms, including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year.