SkySwitch Launches Native AI Agent for SMB Communications

SkySwitch, a leading U.S.-based white-label Unified Communications-as-a-Service (UCaaS) provider, has launched its Native AI Agent, a fully integrated conversational AI solution designed to enhance enterprise communications for SMBs. This new offering empowers SkySwitch partners to deliver a high-value AI voice agent under their own brand, creating new revenue streams and addressing common business challenges such as missed calls during off-hours or peak periods.

According to SkySwitch, businesses often lose revenue due to unattended calls, whether after hours, during busy times, or when employees are unavailable. The new AI Agent addresses these issues by seamlessly integrating into the existing SkySwitch UCaaS reseller platform. Partners can now easily add this AI service to their portfolio, allowing them to prevent missed customer calls and create a competitive edge without additional development resources or third-party integrations.

"SkySwitch's vision is to enable enterprise-grade communications for every technology partner," stated Sandy Preizler, CEO of BCM One, the parent company of SkySwitch. "With our new AI Agent and our recently released Billing-on-Behalf service, we are making it easier for Managed Service Providers (MSPs) and technology providers to launch and grow a profitable UCaaS business under their own brand. These innovations help partners expand their offerings, create new revenue opportunities, and deliver AI-powered business solutions to their SMB customers."

Dean Galbreath, a partner from CirrusLine, praised the ease of implementation and integration of the AI Agent. "The new AI Agent solution from SkySwitch is very easy to set up and build," he said. "The Flow builder templates provided are excellent, and they show great examples of how to set up call flows. We have implemented it on our own main number, and it's already smarter than our old system. It routes callers correctly based on time of day or day of the week, eliminating the need for customers to navigate a phone tree. Customers prefer a straightforward, natural conversation."

The AI Agent is part of SkySwitch's broader strategy to embed intelligence directly into every communication experience. It can answer calls naturally, handle inquiries, book appointments, capture orders, route callers, summarize conversations, and automate common business workflows—all while operating under the partner's own brand. The AI Agent is now available on the SkyConnect platform, with planned availability on the CoreConnect platform for early 2027.

SkySwitch's Native AI Agent marks a significant step in the company's ongoing efforts to provide advanced AI capabilities within its UCaaS platform. This move is aimed at helping partners and their SMB customers streamline communication processes and enhance customer experience through intelligent automation.