SightCall Extends Expertise to AI and Field Technicians
News related to:SightCall · 2 min read
SAN FRANCISCO, CA, UNITED STATES, October 1, 2026 /CourierPR/ -- SightCall, a leader in Video Intelligence, today introduced the SightCall Expert App and the general availability of Xpert Knowledge™ APIs and Model Context Protocol (MCP) interfaces. These new tools aim to extend trusted service knowledge to enterprise workflows and AI systems, addressing the challenge of capturing "tribal knowledge" held by experienced technicians and subject-matter experts.
In a Service Council™ poll of service leaders, 100% reported moderate or high dependence on a few experts, while 82% said technician proficiency takes six months or longer. Half cited lack of bandwidth or motivation as the biggest barrier to capturing knowledge.
The SightCall Expert App, now available, provides field service engineers with direct access to their organization's expertise. Technicians can ask questions via text or voice, show the AI Expert what they see through live visual input, access step-by-step guidance, and contribute new expertise. The reviewed knowledge can also be accessed offline, which can accelerate onboarding, reduce repeated escalations to senior experts, and help technicians resolve issues more consistently.
The Expert App and Xpert Knowledge™ APIs and MCP interfaces work together to create a continuous knowledge loop. Expertise is captured, structured by AI, validated by experts, and made available wherever people or AI need it. As new expertise is contributed, the organization's knowledge continuously improves.
The technical challenge in enterprise AI is increasingly not access to a language model. It is giving that model the right organizational context while preserving trust and governance. For physical service, that context does not live in documents alone. It also lives in what experts see, demonstrate, and explain.
SightCall's new tools are designed to help service organizations integrate the valuable knowledge held by their best technicians into their workflows and AI systems. The company's platform transforms field experience, expert demonstrations, and training into trusted, reusable knowledge for technicians, service teams, and enterprise AI.
SightCall serves hundreds of enterprise customers worldwide, and its platform is used to capture, structure, and scale expertise. The company's solutions are used in various industries, including manufacturing, heavy industry, property, construction, and infrastructure.