Sanas Introduces Sanas Supervised AI for Controlled Customer Interactions
News related to:Sanas · 3 min read
NEW YORK, Oct. 8, 2026 /CourierPR/ -- Sanas, a real-time speech AI platform, has introduced Sanas Supervised AI, a solution that places a human supervisor at the helm of every AI customer conversation. This innovative platform, built on Sanas' enterprise-proven Speech AI platform, enables organizations to scale customer interactions through AI while ensuring human expertise and supervision remain in control.
Sanas Supervised AI operates by having AI agents handle customer calls, with a human supervisor overseeing up to four conversations simultaneously from a single console. The supervisor is present in every conversation, stepping in when necessary to provide judgment, whispering to the AI, taking control mid-sentence, and handing it back without disrupting the customer. This approach addresses the debate in the customer service industry about whether AI agents should replace human agents on phone interactions, offering a middle ground where humans are not displaced but elevated to a supervisory role.
"We think that's a false choice," said Sharath Keshava Narayana, CEO and co-founder of Sanas.
Until now, contact centers have had two ways to deploy AI agents: an agent assist model where AI works behind one human agent handling one call at a time, and a fully autonomous model where AI agents take the call alone until something goes wrong, then transfer the customer to a person who was not there and has to restart the whole transaction. Sanas Supervised AI introduces a third model: AI agents conduct the conversations, one human supervisor oversees several of them simultaneously, and control passes between AI and human whenever the call requires it, all within the same conversation.
Every Sanas Supervised AI call begins with disclosure: the customer is informed that they are speaking with AI and that a human supervisor is in command. From one console, the supervisor sees every live conversation and receives alerts that direct attention to the call that needs a person, whether sentiment is falling, confidence is dropping, or a compliance step has arrived. The supervisor can listen in, steer the AI privately, take over the conversation outright, or hand it back, all without interrupting the customer. Because the supervisor was on the call from the first word, there is no handoff and nothing for the customer to repeat.
"This isn't a pivot for Sanas," said Shawn Zhang, CTO and co-founder of Sanas.
Customer excitement surrounds Sanas Supervised AI.
Sanas Supervised AI is designed for one supervisor to govern up to four simultaneous conversations. Every recommendation the AI makes to the supervisor cites the source document behind it, and every AI action and human intervention is recorded, giving each call a complete audit trail. The platform runs as a containerized deployment inside the customer's own environment, private cloud, or on-premise, all on Sanas Fabric, enabling the enterprise choice and flexibility to change the speech and language models underneath it. In this release, the AI speaks in a disclosed Sanas voice.
Sanas Supervised AI is available now by invitation, with broader availability planned for December 2026. Enterprises can request access at sanas.ai/supervised-ai. Sanas will demonstrate Supervised AI live at Customer Contact Week in Nashville on October 8.
Sanas, founded in 2021 in Palo Alto, California, is a real-time speech AI platform built to power global enterprise and communications platforms. In 2026, Sanas was named the No. 1 AI & Data company in America on the Inc. 5000 list of fastest-growing private companies, ranking No. 1 in California and No. 8 overall.