Promptly and ZEISS Partner for Ophthalmology Patient Engagement Solution

MIAMI, Oct. 8, 2026 /CourierPR/ -- Promptly and ZEISS VisioGen have partnered to introduce a comprehensive solution for ophthalmology practices, aimed at enhancing patient engagement and conversion rates. The collaboration brings together Promptly's Patient Conversion System and ZEISS VisioGen's AI-driven patient communication platform, creating a seamless workflow for practices to manage inquiries and appointments.

Promptly, a leading provider of patient experience solutions, offers an all-in-one Patient Experience Suite, including the Patient Conversion System, which automates administrative tasks and empowers healthcare staff to focus on patient care. The Patient Conversion System captures each inquiry into the practice's CRM and manages the booking, scheduling, follow-up, and tracking of patients, all while running on top of the practice's existing management and EHR systems.

On the other hand, ZEISS VisioGen, a human-verified AI patient communication solution, is the first responsible AI solution for patient engagement in ophthalmology. It answers patient questions submitted through a practice's website, with a ZEISS-trained, licensed optometrist reviewing every reply before it is delivered to the patient. The system is built exclusively for ophthalmology, connects with all major practice management and EHR systems, is HIPAA compliant, and is not a medical device.

Together, Promptly's Patient Conversion System and ZEISS VisioGen's AI-driven platform provide a unified, end-to-end workflow for ophthalmology practices. The system connects every website inquiry a practice receives, with the AI answering questions and the licensed optometrist reviewing and approving each response. The practice then receives the patient's inquiry, which is booked, followed up on, and converted into a scheduled appointment, all while the practice remains unaffected by the addition of new systems.

This partnership aims to address the challenges of managing patient inquiries and appointments efficiently. Ophthalmology practices receive a wide range of questions through their websites, including candidacy, cost, and recovery questions, which require both technical and clinical expertise to answer effectively. By integrating Promptly's Patient Conversion System with ZEISS VisioGen's lead generation and clinical review, ophthalmology practices can streamline their workflows and improve patient engagement and conversion rates.

Dr. Anish Kapur, the founder and CEO of Promptly, emphasized the importance of a seamless workflow for conversion.

The availability of the solution is expected to be available to U.S. ophthalmology practices, and both companies will be present at the American Academy of Ophthalmology 2026 annual meeting in New Orleans, where ZEISS VisioGen will be at booth 3719 and Promptly at booth 1861.

This partnership represents a significant step forward in the field of ophthalmology, as it combines the strengths of two established and respected companies to provide a comprehensive solution for patient engagement and conversion. The collaboration aims to improve patient satisfaction and streamline the appointment booking process, ultimately leading to better patient outcomes and a more efficient practice workflow.