Plume Introduces Plume Console to Boost ISP Business Results

VIENNA and PALO ALTO, Calif., Oct. 13, 2026 /CourierPR/ -- Plume Design, Inc., the company that pioneered cloud-managed WiFi for internet service providers (ISPs) in 2016, has introduced a new platform called Plume Console. This innovative tool is designed to help ISPs manage subscriber experience issues, reduce churn, and uncover new revenue opportunities. Plume Console was unveiled at Network X in Vienna, where it will be demonstrated from October 13 to 15.

Plume Console is built on the company's AI-native platform, which is currently used by more than 450 ISPs across 60+ countries. The new console gives every ISP team AI agents that can autonomously find and resolve complex subscriber issues. It enables operators to cut costs, reduce churn, and uncover new revenue opportunities. According to Plume, the platform has already shown significant results, with homes using Plume's technology experiencing 31% lower churn, 20% fewer technician visits, and a 16% improvement in Net Promoter Score (NPS) compared to homes not using Plume.

The console is designed to address 100% of subscriber experience issues. It draws data from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. This comprehensive data fabric allows teams to investigate issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care, and existing business systems. Any team member can get a recommended next step in a matter of clicks, making the process efficient and user-friendly.

Plume Console is built to empower ISP teams to leverage agents that can identify issues and potential actions. Teams can deploy pre-built agents, create new ones using an agent builder, or modify existing ones with SQL and templates. Agents can identify an issue, provide notifications, or resolve it. The console also connects the Plume platform to other systems for action, including service ticketing, CRM campaigns, and digital care. Teams can validate that each agent delivers reliable guidance before acting on or recommending it.

For longtime Plume partner NOS, Plume Console represents a significant step forward in delivering and caring for the connected home.

Plume's CEO, Dan Herscovici, emphasized the importance of Plume Console in the evolving landscape of connectivity.

Plume Console will be demonstrated at Network X, Oct. 13-15, at VIECON in Vienna. Journalists attending the event are invited to see how Plume Console lets ISP teams design, deploy, and manage an agentic workforce across WiFi, security, and digital care.