North Carolina State Health Plan Launches Intelligent Care Coordination Platform
News related to:North Carolina State Health Plan · 2 min read
CARY, N.C., Nov. 10, 2026 /CourierPR/ -- North Carolina State Health Plan (SHP) is set to launch a significant initiative on January 1, 2027, with the statewide rollout of Infina Connect's Intelligent Care Coordinator (ICC) platform. This move aims to enhance care coordination and improve outcomes for its 540,000 state-funded members, who are part of a broader 750,000-member base that includes state employees, teachers, retirees, and their dependents.
The SHP's new Preferred Provider Program (PPP) is designed to incentivize the use of preferred providers by offering lower deductibles and out-of-pocket costs. Members enrolled in the Standard PPO Plan who see a preferred provider can reduce their annual deductible by up to 70% and their annual out-of-pocket maximum by nearly two-thirds. This initiative is expected to result in substantial savings for families, potentially thousands of dollars annually.
Tom Friedman, Executive Director of the North Carolina State Health Plan, emphasized the importance of informed healthcare decisions and the role of Infina Connect's platform in facilitating this.
Infina Connect's ICC platform is already supporting hundreds of thousands of lives through its existing customer base, which includes ACOs, health systems, and provider networks. The platform provides primary care providers with a comprehensive view of each specialist's network tier, enabling clinical document exchange across Electronic Health Records (EHRs). It also tracks whether the member was scheduled, seen, and reported back on, ensuring seamless care coordination.
Joe Francis, CEO of Infina Connect, highlighted the platform's role in supporting the SHP's network design.
The phased rollout of the ICC platform is currently underway, with primary care clinics and multi-specialty organizations in the Preferred network beginning the onboarding process this fall. Additional participating primary care and multi-specialty organizations will come online over the coming weeks. Independent specialists and major Tier One health systems throughout North Carolina will join the platform ahead of the January 1, 2027, statewide rollout, with thousands of providers across every network tier available to primary care practices by that date.
The SHP's initiative represents a significant advancement in how it supports access, better outcomes, and lower total medical costs for its members. The platform's deployment is one of the largest statewide rollouts of coordinated care technology in the country, marking a pivotal step in the evolution of healthcare delivery in North Carolina.