New Report Shows Underutilization of Veterinary Technicians Affects Pet Care Access

PHOENIX, Oct. 22, 2026 /CourierPR/ -- Penn Foster, a leading provider of veterinary technician education, has released a new report in partnership with The Harris Poll, highlighting significant trends in the veterinary industry. The research, based on two surveys conducted in June 2026, reveals that pet owners are increasingly willing to invest in their pets' health but are facing challenges accessing timely care. Meanwhile, credentialed veterinary technicians are underutilized, despite their extensive training.

According to the report, 57% of U.S. pet owners have reported spending more on pet wellness products and services over the past year. However, a concerning 36% of these pet owners have delayed or skipped veterinary care entirely. Additionally, 28% of pet owners have waited three weeks or longer for an appointment, or were unable to secure one at all. These findings underscore the growing gap between pet owners' willingness to invest in their pets' health and their ability to access timely veterinary care.

The report also highlights the underutilization of credentialed veterinary technicians. More than half (55%) of these technicians report that their clinical skills are not being fully utilized, and 76% say current staffing structures create appointment limitations. The biggest obstacles to practicing to the full extent of their education and training include clinic culture that views technicians primarily as assistants (44%), clinic policies and protocols (42%), and veterinarian trust and comfort levels (38%).

These challenges are not only affecting the efficiency and effectiveness of veterinary practices but also impacting the job satisfaction and retention of veterinary technicians. Many technicians desire greater opportunities to apply their training, take on advanced responsibilities, and continue growing professionally. Seventy-seven percent of pet owners believe credentialed veterinary technicians are extremely or very valuable, and nearly two-thirds (65%) say they have scheduled or would be interested in scheduling an appointment directly with a credentialed veterinary technician, even without seeing a veterinarian.

The report suggests that expanding the role of veterinary technicians could help practices meet growing demand. Seventy-one percent of veterinary technicians support a tiered care model that includes technician-led visits as a way to improve access and affordability. Additionally, a majority of these technicians are qualified to independently conduct vaccine administration and follow-ups (80%), routine wellness exams (78%), and client education and care plans (69%).

Some clinics are already leading the way in this approach. Elevated Veterinary Solutions, a New Jersey-based veterinary care group, invests heavily in their credentialed veterinary technicians, both clinically and in compensation.

Founded in 1890, Penn Foster has been a pioneer in accessible education for generations of learners. As a leading provider of online, career-focused education, the company partners with employers across the country to strengthen talent pipelines and prepare veterinary technicians with the skills needed to support the evolving needs of veterinary practices.