Meteor Pulse Launches AI WhatsApp Receptionist Hiiiilo

KUALA LUMPUR, KUL, Sept. 15, 2026 /CourierPR/ -- Meteor Pulse, a digital marketing agency based in Kuala Lumpur, has launched Hiiiilo, an AI-powered WhatsApp receptionist designed to assist businesses in managing customer inquiries, bookings, and follow-ups. The service, priced at RM599 a month, is available to clinics, salons, and spas in Malaysia, aiming to enhance customer engagement and streamline operations.

Hiiiilo, which supports English, Bahasa Malaysia, and Mandarin Chinese, is built to respond to customer messages around the clock, ensuring that no inquiries are left unanswered. The AI system can book appointments directly into a business's calendar, preventing double bookings and offering relevant add-ons to enhance each visit. According to Meteor Pulse, this feature is intended to add value to each customer interaction without requiring additional staff time.

The launch of Hiiiilo comes at a time when many appointment-based businesses in Malaysia are increasingly relying on WhatsApp for customer interactions. Data from DataReportal's Digital 2025 Malaysia report indicates that 90.7 percent of Malaysian internet users use WhatsApp on a monthly basis, making it the most popular platform for customer communications. Meteor Pulse points to this trend as the primary driver for the development of Hiiiilo.

Hiiiilo operates on the official WhatsApp Business Platform, ensuring compliance with Malaysia's Personal Data Protection Act. The service is available in two tiers: the Receptionist plan, which starts at RM599 a month, and a Full plan that includes the Customer Intelligence layer, which helps businesses track customer spending and engagement, and draft messages to re-engage customers who have gone quiet.

Aaron, one of the founders of Hiiiilo, explains the rationale behind the launch: "The customer who waits is already leaving. A fast reply should be treated as the start of a sale, not the end of the interaction. Win the reply, win the sale." This philosophy reflects the company's commitment to leveraging technology to improve customer service and drive business growth.

Meteor Pulse has positioned Hiiiilo as a solution for businesses that already use WhatsApp for customer inquiries but struggle with timely responses. The company claims that Hiiiilo can help businesses manage their WhatsApp interactions more efficiently, ensuring that every inquiry is addressed promptly and effectively. By integrating Hiiiilo into their existing WhatsApp numbers, businesses can maintain a seamless customer experience without the need for additional platforms or training.

The launch of Hiiiilo is part of a broader trend in Malaysia towards the adoption of digital tools to support business operations. The Malaysian Digital Economy Corporation (MDEC) has announced a RM1.5 billion fund to help small and medium-sized enterprises (SMEs) adopt digital tools, underscoring the government's commitment to fostering a digital economy. Hiiiilo's founders believe that their product can play a significant role in this digital transformation, providing a cost-effective and efficient solution for businesses to enhance their customer service and operational efficiency.