insured.io Launches Next-Generation Client Portal and Mobile App for Enhanced Policyholder Experience
News related to:insured.io · 2 min read
LAS VEGAS, Sept. 29, 2026 /CourierPR/ -- insured.io, a leading provider of omnichannel customer experience solutions for insurers, has unveiled a next-generation client portal and mobile app designed to enhance the policyholder experience. The new platform, dubbed Claims AI, is set to be available to both new and existing clients in Q4 2026, with a phased rollout extending through the first half of 2027. The upgrade requires no complex reintegrations or manual version updates, ensuring a smooth transition for existing customers.
The portal is built on years of research into policyholder behavior across personal and commercial lines of business, with data from over 2 million active users and more than $2.5 billion in premiums collected. By analyzing usage patterns, identifying pain points, and gathering carrier feedback, insured.io has identified the most critical actions for policyholders, making digital engagement faster, more intuitive, and more seamless. According to Steve Johnson, Chief Product Officer at insured.io, the company is committed to exceeding customer expectations and ensuring that its platform continues to grow and evolve over time.
Key features of the new portal include biometric and Passkey login, which offer fast, secure, passwordless authentication for effortless account access. Policyholders can also store their digital proof of insurance directly within native mobile wallets, making it easier to access the documents they need. Enhanced omnichannel notifications, including integrated messaging, push notifications, SMS, and voice, provide carriers with more ways to engage with policyholders. Additionally, the updated insurance claims status tracker offers end-to-end visibility, ensuring transparency for both carriers and policyholders.
The client portal retains insured.io's core policy management system integration, configuration engine, and omnichannel interconnectivity with all insured.io channels. Insured.io will showcase the capabilities of the new client portal and mobile app at ITC Vegas, from September 20 to October 1, 2026, at booth number 1126 in Bayside Halls D-F. The event is an opportunity for attendees to experience the latest in customer experience solutions firsthand.
The platform combines omnichannel accessibility and deep configurability to enhance the policy lifecycle, making it a premium, future-proof solution for insurers who demand a premium, future-proof experience.