INFORM Launches AI-Driven Software for Passenger Assistance Operations
News related to:INFORM · 2 min read
AACHEN, Germany and ATLANTA, Oct. 1, 2026 /CourierPR/ -- INFORM, a global leader in AI-driven logistics and operational optimization solutions, has launched a new software platform designed to streamline passenger assistance operations at airports. The software, called Passenger Assistance (PA) Dispatching, aims to address the growing complexity of passenger assistance by providing predictive forecasting, real-time visibility, and decision support.
As global airports struggle to meet the increasing demands of travelers, INFORM's new solution is designed to help dispatchers make rapid decisions to maintain service standards despite staffing shortages, higher service expectations, and frequent disruptions. The software integrates seamlessly into existing airport systems via standardized interfaces, unifying PRM, unaccompanied minor, VIP, and special assistance operations.
INFORM's PA Dispatching software leverages the company's decision intelligence and decades of airport expertise to enable teams to anticipate demand, spot bottlenecks, and allocate resources efficiently. Dispatchers benefit from real-time visibility and actionable recommendations, while field staff stay connected via mobile workflows and live updates. The result is an agile operation that preserves service quality, optimizes workforce use, and adapts swiftly to last-minute disruptions.
Founded in 1969, INFORM develops software that optimizes decision-making across aviation, industrial, logistics, and financial sectors. The company combines explainable AI (XAI) and operations research to help more than 2,000 global customers minimize risk, boost operational efficiency, and make reliable, data-driven decisions.
INFORM's PA Dispatching software is designed to address the challenges faced by passenger assistance teams. According to the release, the software is built to be cloud-native and AI-native, making it simple to implement and intuitive to use. It integrates seamlessly into existing airport systems via standardized interfaces, providing a unified platform for PRM, unaccompanied minor, VIP, and special assistance operations.
The software's key features include predictive forecasting, real-time visibility, and decision support. These capabilities enable dispatchers to make informed decisions in real-time, ensuring that resources are allocated efficiently and effectively. The software also provides actionable recommendations to field staff, ensuring that they are always connected and informed.
Dr. Wille further emphasizes the importance of turning available data into actionable insights. "The challenge is not a lack of data," she states.
INFORM's PA Dispatching software is part of the company's future-ready product strategy, which aims to provide customers with clear flexibility on their journey toward decision intelligence. The software is built to be scalable, ensuring that it can grow and adapt to the changing needs of airports and passenger assistance teams.
Founded in 1969, INFORM has a long history of developing software solutions for various industries. The company combines explainable AI (XAI) and operations research to help more than 2,000 global customers minimize risk, boost operational efficiency, and make reliable, data-driven decisions.