Inbenta Named Finalist for AI Value Optimization Award
News related to:Inbenta · 2 min read
DALLAS, Oct. 01, 2026 /CourierPR/ -- Inbenta, an enterprise AI platform for customer experience (CX), has been named a finalist for the 2026 STAR Award for AI Value Optimization by the Technology & Services Industry Association (TSIA), one of the organization's highest honors. The recognition centers on Inbenta’s Encore platform, which has been praised for its innovative approach to AI value optimization.
The Encore platform, priced per interaction rather than per token, has demonstrated significant cost savings for companies. Inbenta reports that its platform is 40% cheaper per interaction compared to retrieval-augmented generation (RAG)-first architectures, a notable achievement given the unique knowledge-first design of the Encore platform. This cost advantage is achieved by deploying a knowledge base in just hours, a stark contrast to the traditional four-month process required by hand.
The company’s Encore platform is designed to lower the cost-to-serve while protecting or growing the revenue each customer relationship produces. Inbenta’s proprietary Knowledge Engineering turns enterprise content into expert-approved question-and-answer "intents" stored as verified answers, not generated on the fly. This process connects to existing content in 30 to 60 minutes, is model-agnostic, and priced per interaction, not per token.
Inbenta’s Encore platform has enabled companies to scale their service without scaling their headcount.
Inbenta will be recognized alongside this year’s STAR Award honorees at TSIA’s Technology & Services World (TSW) 2026, scheduled to take place from October 19 to 21 at ARIA Resort & Casino in Las Vegas. Customers are scaling their service without scaling their headcount, as Inbenta’s Encore platform handles on average 91% of chat inquiries on its own, with less than 10% requiring escalation to a live agent.
Inbenta, which has served over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch for over 20 years, has achieved 75% faster deployment, 50% lower overhead, and 35% better first-contact resolution. This is supported by a model-agnostic design that eliminates vendor lock-in.
The company’s Encore platform is available for customers to see at TSIA’s Technology & Services World 2026, which will be held from October 19 to 21 at ARIA Resort & Casino in Las Vegas. Customers can visit Inbenta’s booth at Booth #314 to learn more about the Encore platform and its capabilities.
Inbenta For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung and FamilySearch have trusted Inbenta to deliver enterprise AI that works. Accuracy and auditability are non-negotiable for organizations where customer experience is serious business. Inbenta delivers both through Encore, a flagship AI orchestration platform serving varied industries, including financial services, healthcare, travel and e-commerce. Customers achieve 75% faster deployment, 50% lower overhead and 35% better first-contact resolution, supported by a model-agnostic design that eliminates vendor lock-in.