ibex Wave iX AI Virtual Agent Wins 2026 Product of the Year Award
News related to:ibex · 2 min read
WASHINGTON, Sept. 24, 2026 /CourierPR/ -- ibex, a global leader in outsourced business services and AI-powered customer experience solutions, has been honored with the 2026 Product of the Year Award by CUSTOMER Magazine. The award recognizes ibex Wave iX AI Virtual Agent, which has been lauded for its ability to automate customer interactions, increase resolution rates, boost customer satisfaction, and drive efficiency.
ibex Wave iX AI Virtual Agent is designed to deliver AI-driven, brand-aligned voice and text experiences that are human-like, hyper-personalized, and scalable. These virtual agents seamlessly integrate with human agent support systems, enabling fast escalation and efficient resolution of complex issues. This innovative solution has proven to be a game-changer for leading brands, enhancing the customer experience and driving meaningful return on investment.
Michael Darwal, Chief AI and Digital Officer at ibex, expressed his delight at the recognition.
The 2026 CUSTOMER Product of the Year Award is given to solutions providers that are advancing the contact center, CX, CRM, and teleservices industries. The award highlights products that enable their clients to meet and exceed customer expectations. Rich Tehrani, CEO and Group Editor-in-Chief of TMC, the parent company of CUSTOMER Magazine, commended ibex for its innovative solution.
ibex, with its global team of more than 36,000 human CX experts, continues to push the boundaries of customer experience. The company leverages the best AI technology, decades of CX innovation, and deep business insights to engineer seamless, end-to-end customer journeys across various industries, including retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more.
CUSTOMER Magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit CUSTOMER Magazine.
TMC, the parent company of CUSTOMER Magazine, provides global buyers with valuable insights to make informed tech decisions through its editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC for branding, thought leadership, and lead generation.