Helppli Launches HelppliX Agent for Enhanced Customer Service

Helppli, an AI product studio, has launched HelppliX Agent, a configurable AI agent designed to enhance customer service for businesses across various communication channels. The new tool aims to bridge the gap between customer inquiries and timely responses, ensuring no customer message goes unanswered.

HelppliX Agent can adapt to different roles and industries, making it a versatile solution for businesses ranging from professional services to hospitality and trades. The AI agent can act as an AI receptionist, a sales assistant, or a support agent, handling customer conversations across voice, WhatsApp, SMS, web chat, and email. Businesses can configure the agent to fit their specific needs, setting boundaries on what the agent can discuss, how it should sound, and when to hand over to a human agent.

The technology behind HelppliX Agent is designed to be industry-agnostic, making it suitable for businesses of different sizes and sectors. Unlike AI tools that are often limited to specific verticals, HelppliX Agent can be tailored to fit the unique customer conversations of each business. This flexibility allows companies to integrate the AI agent into their existing workflows without the need for extensive customization.

HelppliX Agent is part of the broader HelppliX platform, which includes two additional tools: HelppliX Reach and HelppliX Grow. HelppliX Reach tracks how a brand appears across various AI tools, such as ChatGPT, Claude, Google, and Gemini, and identifies areas that may need attention. HelppliX Grow, on the other hand, reviews a client's campaign history and recommends changes based on data insights, rather than relying on guesswork.

Helppli, founded by Niroj Sri, who previously built and scaled Kinderm8, a childcare technology platform, has positioned itself as an AI product studio helping businesses turn ideas into working technology. The company is currently focused on the Australian and US markets, with plans to expand further as adoption grows.

With the launch of HelppliX Agent, businesses now have a powerful tool to improve their customer service operations. The configurable nature of the AI agent allows companies to address their specific needs, ensuring a faster and more consistent response to customer inquiries. As the technology continues to evolve, Helppli aims to provide businesses with the tools they need to thrive in an increasingly digital landscape.