Gupshup Launches Voice AI Platform for Business Integration
News provided byGupshup · 2 min read
MUMBAI, India and SAN FRANCISCO, Gupshup has launched its Voice AI Platform, a self-serve solution for businesses to build, test, and deploy AI voice agents for support, sales, and operations. This new platform extends Gupshup’s engagement capabilities from messaging channels like WhatsApp, RCS, and SMS into voice, allowing seamless integration across all customer interactions.
Beerud Sheth, Co-founder and CEO of Gupshup, stated, "With the launch of our Voice AI Platform, we are delivering a unified self-serve solution that covers voice and messaging experiences within a single infrastructure. This is a significant step for us, as it allows businesses to optimize their customer engagement strategies across multiple channels."
The new platform offers a no-code, prompt-based interface that enables businesses to configure an agent’s voice, language, knowledge base, system prompt, and workflows. Users can connect the agent to their existing tools, define guardrails, and run simulations before going live. Post-deployment, analytics track success rates, satisfaction, and language usage, with transcripts, conversation history, and debug logs available for review.
According to Gupshup, the platform stands out with its unique capabilities, including support for telephony via PSTN and WhatsApp voice channels, on-premise and cloud deployment, and the flexibility to choose speech-to-text, text-to-speech, and LLM providers. This flexibility is crucial for businesses that want to tailor their AI voice agents to specific needs.
Gupshup has a track record of supporting 50,000+ businesses across 100+ countries and 25+ industries, processing 10 billion interactions monthly, including 500 million voice calls per month. The company has been beta testing the platform and has seen positive outcomes across various deployments.
Users can now sign up for the Voice AI Platform at voiceai.gupshup.io. A 100-minute credit for testing is provided, and pricing starts at USD 0.035 (INR 3.50) per minute.
In a statement, Sheth highlighted the platform’s potential impact, saying, "Voice AI is driving universal access in emerging markets and efficiency in developed markets. It delivers cost savings, revenue growth, and improved customer satisfaction. With Gupshup, businesses can now unify their voice and messaging strategies for a more cohesive customer experience."
The Voice AI Platform is now available for businesses to explore and integrate into their operations, marking a significant expansion of Gupshup’s offerings in the AI-driven engagement space.