GOCare's OutageIQ Earns Four Diamond Rating in Lightwave's 2026 Diamond Technology Reviews

ATLANTA, Sept. 30, 2026 /CourierPR/ -- GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), has been recognized for its innovative OutageIQ solution. The company announced that its OutageIQ has earned a Four Diamond rating in the back-office product category from Lightwave's 2026 Diamond Technology Reviews, which took place at SCTE TechExpo26 in Atlanta.

Now in its 21st year, the Diamond Technology Reviews program aims to recognize and reward the top products and solutions available to the broadband and cable industry. OutageIQ, which turns network events into subscriber communication, has been praised for its ability to automate communications, engage subscribers on their preferred digital channels, and activate CX intelligence.

The solution ingests outage data directly from a BSP’s network monitoring systems or via the OutageIQ control panel, identifies affected subscribers, and automatically notifies them by SMS with status and restoration updates, before they pick up the phone. Paired with GOCare's Advanced Call Router, OutageIQ intercepts inbound calls from impacted subscribers with a real-time status message, deflecting calls from agents. Broadband operators including ETC Communications, Shentel, and TEC have adopted the solution.

This is the latest industry recognition for the innovation and impact of the GOCare OutageIQ solution, with award nominations also coming from the Fiber Broadband Association, Broadband Communities, and Light Reading. Trusted by nearly 40 broadband operators, GOCare delivers measurable results: reduced costs, faster payments, improved NPS, and lower churn. The company's SaaS platform integrates with existing BSP technology stacks to automate communications, engage subscribers on their preferred digital channels, and activate CX intelligence, making providers "easy to do business with."

GOCare's OutageIQ solution is part of its Digital Experience Platform, designed to help broadband service providers enhance customer experience and reduce churn. The company's commitment to innovation and excellence is evident in its continued recognition by industry experts.