DiRAD Technologies Named SWC Vendor for Contact Center Services in Massachusetts

CLIFTON PARK, N.Y., Oct. 20, 2026 /CourierPR/ -- DiRAD Technologies, Inc., a telecommunications solution innovator based in Clifton Park, New York, has been selected as an Awarded Statewide Contract (SWC) Vendor for Outsourced Contact Center services in Massachusetts. This designation allows Massachusetts state agencies, political subdivisions, and other qualified agencies to leverage DiRAD's comprehensive suite of services, including call center staffing, live training, and support.

According to John Michne, DiRAD's Vice President, the company is excited about the opportunity to serve government agencies in the state.

Founded in 1984, DiRAD Technologies, Inc. specializes in delivering next-generation Unified Communications, Contact Center technology, and staffing solutions. The company's innovative approach includes the use of AI-powered agents, which are designed to enhance customer service and efficiency. DiRAD's major customer segments include government and higher education, with a national sales and support presence.

With this new contract, DiRAD Technologies, Inc. aims to provide state agencies with the tools and support necessary to streamline their operations and enhance their service delivery. The company's expertise in AI and virtual agents is expected to play a crucial role in modernizing contact center operations and improving overall efficiency.

DiRAD Technologies, Inc. continues to expand its reach and impact in the telecommunications sector, with a focus on delivering innovative solutions that meet the evolving needs of its clients. The company's selection as an SWC Vendor in Massachusetts is a significant milestone in its ongoing efforts to support government and educational institutions across the country.