Deloitte Named Leader in ServiceNow Implementation Services
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NEW YORK, Sept. 8, 2026 /CourierPR/ -- Deloitte, a global professional services firm, has been named a Leader in the inaugural IDC MarketScape for Worldwide ServiceNow Implementation Services, reflecting its capabilities in driving continuous business transformation and delivering end-to-end enterprise transformation. The recognition comes from an assessment of 23 service providers, including consultancies, global systems integrators, and ServiceNow native specialists.
According to the IDC MarketScape, Deloitte stands out for its "Operate to Transform" model, which integrates transformation and managed services to help organizations modernize operations, accelerate innovation, and realize long-term value from their ServiceNow investments. This approach is underpinned by the firm's extensive use of AI-enabled delivery capabilities, including Deloitte Ascend™, Agentic AI Factory, AmplifAI, FastForward EX, and its integration of ServiceNow AI technologies. These tools support organizations in embedding governance, productivity, and value realization from the start.
Craig Grevelding, Deloitte Global ServiceNow Chief Commercial Officer, expressed pride in the recognition, stating, "We are honored to be recognized by IDC MarketScape as a Leader in the inaugural IDC MarketScape for Worldwide ServiceNow Implementation Services. This reflects the strength of Deloitte's industry experience, investments in AI-enabled delivery and innovation, and dedication to collaborating with clients to unlock measurable business value from their technology investments."
Deloitte's strengths also lie in its end-to-end enterprise transformation capabilities. The firm has the ability to deliver across the entire ServiceNow consulting and implementation lifecycle, spanning business consulting, custom application development, change management, data modernization, specialized knowledge transfer, and managed services. Additionally, the company boasts a global network of over 12,000 dedicated ServiceNow practitioners and more than 22,000 certifications, supported by investments in talent development through Deloitte University and the Deloitte Academy for Artificial Intelligence.
Industry-focused innovation is another key strength. Deloitte's portfolio of industry-specific solutions and accelerators benefits organizations in accelerating time-to-value and driving business outcomes across financial services, healthcare, government, manufacturing, life sciences, aviation, and other sectors.
ServiceNow's Paul Fipps, President of Global Customer Operations, echoed the importance of this recognition, saying, "The companies winning with AI are turning investment into value. With the ServiceNow AI Platform and AI Control Tower, we're helping organizations orchestrate AI across the enterprise with the visibility, governance, and control they need to scale. Our partner ecosystem, including Deloitte, brings deep industry and transformation expertise to help customers accelerate transformation and deliver measurable business impact."
The long-standing relationship between Deloitte and ServiceNow further reinforces the firm's position as a leading security and risk services collaborator within ServiceNow's Customer Excellence Group (CEG). Deloitte is also a leading Veza implementation collaborator, helping organizations establish identity-centered governance for AI and digital operations. Combined with continued investments in ServiceNow AI Control Tower and Armis, Deloitte enables organizations to build trust, security, and governance into AI operations from day one while accelerating enterprise-wide adoption.