DataParser Adds Support for Genesys Cloud Web Messaging
News related to:DataParser · 2 min read
NEW YORK, Sept. 16, 2026 /CourierPR/ -- DataParser, a leading provider of compliance software and consulting services, has expanded its suite of products to include support for Genesys Cloud Web Messaging. This new module allows organizations to capture and archive customer-agent web messaging conversations, ensuring compliance with regulatory requirements and enabling effective supervision and corporate records governance.
Genesys Cloud Web Messaging is a platform that enables businesses to engage customers through web-based conversations, enhancing the customer experience. With DataParser's support, organizations can now transform live chat engagements into archive-ready formats, suitable for integration into various downstream systems such as compliance archives, eDiscovery platforms, and storage repositories.
The addition of Genesys Cloud Web Messaging support underscores 17a-4's commitment to helping organizations keep pace with evolving communication channels. DataParser can be deployed in both cloud and on-premises environments and supports flexible delivery options, including SMTP, file-based delivery, staged output, and Microsoft 365 Purview connectors.
Deployed globally, DataParser manages millions of messages daily for enterprise communication systems. It is designed to maintain a verifiable chain of custody and ensure regulatory compliance. Common use cases include archiving data for SEC/FINRA compliance, security, HR, remote work, intellectual property (IP), legal, and business policy management. Financial firms, government agencies, educational institutions, energy companies, and healthcare organizations all utilize DataParser.
The new module is generally available in October. Organizations can contact 17a-4 to discuss licensing, deployment options, and technical requirements. Free trials are also available to interested parties.
DataParser supports delivery to a wide range of archive and eDiscovery platforms, including Microsoft 365 Purview, Proofpoint, Mimecast, Google Vault, Archive360, Azure Blob, AWS storage, and other enterprise destinations. This flexibility ensures that organizations can choose the most suitable solution based on their security and operational requirements.
By integrating support for Genesys Cloud Web Messaging, 17a-4 continues to expand its offerings to meet the diverse needs of its clients. This move positions the company as a comprehensive solution provider in the realm of compliance and data governance, helping organizations navigate the complexities of modern communication landscapes.