Conexiom introduces Conexiom Relay to enhance AI automation in order and invoice processes

VANCOUVER, BC, September 1, 2026, Conexiom, a longtime industry leader in AI order and invoice automation, has introduced Conexiom Relay, a new product that combines decades of expertise with transparent AI. This innovative solution aims to address the challenges faced by distributors and manufacturers, particularly the need to handle unstructured data and the pressure to incorporate AI into business processes.

Conexiom's new offering builds on its existing capabilities, which include automating requests for quotations (RFQs), orders, vendor order acknowledgements, shipping notices, and invoices. Conexiom Relay takes this a step further by managing data from a variety of sources, including email threads, spreadsheets, handwritten notes, images, and text messages. This feature reduces the need for manual data entry, streamlining the order and invoice process and enhancing customer service.

One of the key innovations in Conexiom Relay is the Intelligence Console, a new level of control and transparency. Unlike generic large language models (LLMs) that operate in a "black box" manner, the Intelligence Console allows teams to train and monitor the AI. This console includes several components designed to boost confidence in the automation process: - Conexiom Assist: An AI interface that works in tandem with human input to ensure consistent and accurate automation. It handles requests, flags exceptions, and executes processes. - Playbook: A set of transparent rules that capture and follow institutional knowledge. The Playbook automatically updates with corrections made by Assist and can be augmented with natural language rules. - Automation Analytics: A tool that measures the performance of automation across various operations and identifies opportunities for improvement. - Revenue Signals: Insights that help in upselling, cross-selling, managing churn risk, and optimizing vendor costs.

Conexiom's CEO, Michel Feaster, explained, "Distributors and manufacturers are facing a complex landscape, with the retirement of many experienced employees, increasing pressure to adopt AI, and the risk associated with ERP modernization. Conexiom Relay addresses these challenges by incorporating tribal knowledge, being AI-native, and requiring no changes to ERP systems. It provides a reliable, consistent buying experience, helping vendors grow revenue and enhance customer loyalty."

According to Bryan DeGraw, a principal at The Hackett Group, "Manufacturers and distributors cannot trust AI they cannot see. Conexiom Relay provides transparency into order acceptance and modifications, which were previously hidden. This makes the automation process defensible and reliable."

Feaster further emphasized, "Our longevity is an asset, as it gives us a vast historical data volume that other providers cannot match. This richness in data enhances the reliability and value of our solutions, enabling our customers to build trusted relationships with their vendors. We help customers transition from a cost center to a value center, turning transactions into trust."

With over 15 years of automation experience, Conexiom has processed more than 1.5 billion line items annually with over 95% accuracy. The company boasts over 600 customers and is the trusted partner for distributors and manufacturers worldwide. Conexiom Relay is positioned to be a game-changer in the industry, offering a solution that balances AI's efficiency with the need for transparency and trust.