CollectionPro Secures $72,000 IDR Award for Cosmetic Surgery Group

NEW YORK, NY, September 09, 2026 /CourierPR/ -- CollectionPro Services LLC has emerged as a key player in the complex world of out-of-network healthcare reimbursement, following a recent case that highlights the challenges and the firm’s expertise in navigating these disputes.

In a Federal IDR (Independent Dispute Resolution) case, a multi-location cosmetic surgery and dermatology group secured a $72,000 IDR award from UnitedHealthcare. However, the victory did not mark the end of the process. Despite the provider’s full offer of $72,000 being selected by the IDR entity, the award remained unpaid for months, leading the group to take the matter to the New York State Supreme Court, New York County.

The case underscores the ongoing struggle for out-of-network healthcare providers to secure the reimbursement they are owed. According to David Nissanoff, spokesperson for CollectionPro, "Providers should not assume that their work is finished simply because they received a favorable IDR determination. The real objective is to pursue the reimbursement they have been awarded."

CollectionPro provided strategic guidance and active support, ultimately filing a petition under CPLR Article 75. The petition sought enforcement and payment of the $72,000 IDR award, along with statutory interest, the IDR entity fee, associated costs and disbursements, and any other appropriate relief. This move illustrates the firm's commitment to supporting providers beyond the IDR phase, ensuring they receive the full amount they are due.

"This is where CollectionPro's support illustrates the distinction between receiving a favorable IDR determination and ultimately pursuing the payment associated with that determination," said Nissanoff. "Winning in IDR arbitration is one thing. Actually collecting the award is another, and where experienced expertise is needed."

CollectionPro's approach to out-of-network reimbursement is comprehensive and extends across the recovery lifecycle. The company's services include open negotiation, IDR strategy, evidence development, award tracking, and post-award escalation and enforcement support. This end-to-end process is particularly relevant as providers navigate the increasingly specialized reimbursement environment under the No Surprises Act.

The company reports more than 10,000 out-of-network arbitrations filed and a 92% success rate. CollectionPro advances applicable arbitration costs and charges providers only following successful recovery, making its services accessible to a wide range of clients.

David Nissanoff continued, "At CollectionPro, we maintain visibility into what happens after an award and support providers as reimbursement progresses through subsequent stages. Winning in IDR arbitration is one thing. Actually collecting the award is another, and where experienced expertise is needed."

The case demonstrates that while a favorable IDR determination is a significant step, the real challenge lies in ensuring the provider receives the full amount they are owed. CollectionPro’s involvement in this case underscores its dedication to helping providers through the entire reimbursement process.