Caregility Honors Healthcare Innovators with 2026 Customer Summit Awards

WALL, N.J., Oct. 19, 2026 /CourierPR/ -- Caregility, a global leader in AI-enabled enterprise connected care, has announced the recipients of its 2026 Customer Summit Awards, recognizing five healthcare organizations for their advancements in virtual care. The awards were presented during the company’s 2026 Customer Summit, held from September 30 to October 2 in Worcester, Massachusetts.

Rome Health, a rural health system in upstate New York, was named the Emerging Leader in Virtual Care. By involving bedside nurses in the program development and prioritizing high-value workflows, Rome Health established a foundation for sustainable adoption and expansion. In just months, the program completed over 1,400 virtual nursing workflows and returned an estimated 718 hours of nursing time to bedside care, demonstrating the potential for rural health systems to achieve meaningful operational improvements through virtual care.

Johns Hopkins Health System was honored as a Virtual Care Trailblazer for rapidly expanding its virtual nursing program beyond traditional admission and discharge workflows. The program now supports a broader range of clinical and operational needs, including nurse mentoring, medication verification, second skin assessments, MyChart activation, patient education, quality monitoring, and post-discharge outreach. In its first year, the program supported over 18,000 virtual sessions and returned more than 3,300 hours of nursing time to bedside teams, illustrating the potential for virtual nursing to extend clinical capacity while supporting care quality and team efficiency.

Baptist Health, an Arkansas-based organization, was recognized as a Virtual Care Pioneer for its longstanding leadership in connected care and continued evolution toward an enterprise-wide virtual care strategy. Building on a foundation of fixed, in-room connected care technology, Baptist Health has expanded its virtual care capabilities to support over 20 specialized programs, including virtual nursing, patient safety, psychiatry, neurology, wound care, lactation, pharmacy, case coordination, and dietary services. By midyear 2026, its virtual nursing program alone had reached 46,015 encounters, underscoring the scale and versatility of virtual care when integrated into an organization's broader clinical infrastructure.

Rutgers School of Nursing received the Community Impact Award for its commitment to preparing future nurses for an increasingly connected, technology-enabled healthcare environment. Through its collaboration with Caregility, Rutgers is incorporating virtual care technology and practical digital health experiences into nursing education and patient care simulation labs, while developing a new Virtual Nurse credentialing program. The initiative helps bridge the gap between nursing education and evolving clinical practice, preparing students to confidently navigate virtual care workflows and collaborative care models before entering the workforce.

UMass Memorial Health was recognized as a Champion of Collaborative Care for its approach to connecting clinical expertise, care teams, and communities. At the center of this strategy is the organization's Digital Hub, which brings together capabilities spanning transfer and access, eICU, remote video monitoring, care at home, remote patient monitoring, and interpreter services. With thousands of virtual critical care encounters supported through its eICU program, UMass Memorial Health demonstrates how centralized digital infrastructure can help extend specialized expertise, strengthen coordination, and support care delivery across settings.

Together, these award recipients represent different stages and dimensions of virtual care transformation, from emerging programs delivering early measurable returns to established enterprise strategies and educational initiatives preparing the future healthcare workforce. Their experiences underscore the importance of peer collaboration in accelerating connected care adoption and translating innovation into sustainable clinical and operational improvements.